If you do contact us through one of the above options, please mention what steps you have already done, or just provide links to those articles so they don't get suggested to you again. If you would prefer to contact us via live chat, you can do so here and we can get your files from you whilst speaking to you on there.Īs live chat isn't always available, you can also reach out through a private message on Twitter or Facebook if you prefer, as that will also create a case for you and we can then get your system files off you through there. MSInfo - Please run this file straight after the crash, as it will show the most recent errors happening on your PC when it crashed.

If you still have issues after these steps, let us know here and we can create a support case for you, as we'll need to get these system files from you to look into this further. If that still crashes, please can you check through the steps in this article and see if there's anything you haven't tried yet, as we just need to rule out any of the most common causes of issues on PC first of all.Īnother good thing to try is to close Ubisoft Connect, go to your cache folder in your Ubisoft Connect directory and rename your cache folder to something like 'cachebackup'. I'm not sure why it's asking for a key when trying to launch the shortcut but you can try locating your key in Ubisoft Connect and entering it to see if this solves it. Hey sorry to hear your game is crashing when launching single player.

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